Communicating “Why formally measure performance?”īefore discussing measures of success, first one must understand what you are trying to accomplish.Key activities covered during the program launch include: Existing measurement materials and results are examined, a performance management good practice gap analysis is completed, key stakeholders are interviewed, and other assessment activities are completed to customize workshops to incorporate work done to date. The program is launched by project champion(s) and key stakeholders. If you don’t know what you are trying to accomplish, it is too early for KPIs! Pre-Measurement Launch the Program Use one of the many popular frameworks for strategy or goal setting (Balanced Scorecard, SMART, MBO, OKRs, WIGs, or other) to set objectives/goals and determine your strategy for achieving them. It borrows the key principle from the agile world that assumes that we cannot possibly know everything about our strategic intentions at the beginning of the process and so need a disciplined learning process.Īlways begin by articulating your strategy properly. Rather than “setting and forgetting” their KPIs, teams use this review cycle as the discipline needed to keep their teams on track and adjust to changes in their strategic environment. Adaptation can take the form of incremental reforecasting for the next quarter or more dramatic changes in strategic intent. Once measures have been established, the Perform-Review-Adapt cycle gives the organization a chance to take improvement actions, assess impact, and adapt. Measurement development is only the starting point for the improvement process.
Convincingly hit performance targets, and make measurement about transformation.Design insightful and actionable reports and dashboards that focus discussion on improvement.Bring measures to life in a consistent way, using the right data and with the right ownership.Get buy-in from staff and stakeholders to enthusiastically own performance measurement and improvement.Select and design performance measures that are far more meaningful than simple brainstorming or benchmarking can produce.These practical step-by-step methodologies and tools were designed to help organizations: It gives organizations a way to systematically articulate a shared vision of what you are trying to achieve, set practical goals, develop meaningful indicators that can be managed and used for decision-making, and establish long-term discipline around getting things done. The Balanced Scorecard Institute’s (BSI) Measure-Perform-Review-Adapt (MPRA) framework is a disciplined, practical, and tested approach for developing and implementing a KPI system.
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